1. Who We Are
This website is operated by:
Value Tech Building Products Pty Ltd
ABN: 82 674 675 588
ACN: 674 675 588
Address: 5/3 Angus Avenue, South Nowra NSW 2541, Australia
Phone: 1300 825 835
Email: md@valuetechbuildingproducts.com.au
We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect
We may collect personal information including:

• Full name

• Phone number

• Email address

• Billing and delivery address

• Business details (if applicable)

• Order and transaction details

• Enquiry or quote request information

• Website usage data (IP address, browser type, device information)

If you submit a quote request or contact form, we collect the information you provide directly.

3. How We Collect Information
We collect information when you:

• Submit a contact form

• Request a quote

• Place an order

• Subscribe to updates

• Communicate with us by email or phone

• Browse our website (via cookies and analytics tools)

We may use third-party platforms (e.g. Shopify, payment gateways, analytics tools) which may also collect technical data as part of website operation

4. Why We Collect Your Information
We collect personal information to:

• Process orders and payments

• Provide quotes and respond to enquiries

• Arrange delivery or pickup

• Provide customer support

• Improve our website and services

• Meet legal and regulatory obligations

• Send relevant updates (if you have opted in)

We do not sell your personal information.

5. Cookies & Website Analytics
Our website may use:

• Cookies

• Google Analytics

• Website tracking tools

These tools help us understand how visitors use our site and improve performance.
You can disable cookies in your browser settings, though some features may not function properly.

6. Disclosure of Personal Information
We may disclose personal information to:

• Payment processors

• Shipping providers

• IT service providers

• Professional advisers (legal/accounting)

• Government authorities where required by law

Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure appropriate data protection standards are maintained.

7. Data Security
We take reasonable steps to protect your personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Modification or disclosure

However, no online system is completely secure. Transmission of data is at your own risk.

8. Access & Correction
You may request access to personal information we hold about you.
If information is inaccurate or outdated, you may request correction.
To make a request, contact:
📧 md@valuetechbuildingproducts.com.au
We may require identity verification before providing access.

9. Marketing Communications
If you receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link or by contacting us directly.

10. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us in writing.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this website.